Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. What products does Petmarto sell?
Petmarto offers a curated selection of pet products for dogs and cats.

2. Where do you ship?
We currently ship within the United States.

3. How long does shipping take?
Orders are generally processed within 1–3 business days, and standard delivery is estimated at 7–12 business days.

4. How much does shipping cost?
Standard shipping is $4.99 for orders shipped within the United States, unless a different shipping promotion is clearly shown at checkout.

5. How can I track my order?
After your order ships, you will receive tracking information by email.

6. What is your return/refund policy?
We accept eligible return requests within 30 days after delivery. Please review our Refund & Return Policy for the full requirements and process.

7. What payment methods do you accept?
Available payment methods are displayed at checkout.

8. How do I contact customer support?
Email contact@petmarto.com or call +1 (650) 442-4869. We aim to respond within 24–48 business hours.

9. My package arrived damaged. What do I do?
Contact us within 48 hours of delivery with your order number and clear photos of the packaging and item.