Payment Policy

Payment Policy

Thank you for shopping with Petmarto. This Payment Policy explains how payments are handled on our website.

Accepted Payment Methods

Available payment methods are displayed securely at checkout. Payment options may vary depending on your location, device, and other checkout conditions.

Payment Security

Payment information is processed through Shopify and/or trusted payment providers. Petmarto does not intentionally store customers' full payment card details on our own servers.

Currency

Product prices on Petmarto are displayed in U.S. Dollars (USD), unless otherwise stated.

If your bank or payment provider uses another currency, it may apply its own exchange rate or fees.

Payment Authorization

When you place an order, you authorize the applicable payment provider to process the amount shown at checkout, including the product price, shipping charges, applicable taxes, and any other charges clearly disclosed before purchase.

Failed or Declined Transactions

If a payment is declined, verify your payment details and contact your bank or payment provider if needed. An order will not be processed until payment is successfully authorized.

Taxes

Applicable taxes, if any, are calculated and displayed at checkout based on the shipping address and applicable tax rules.

Fraud Prevention

To protect customers and our business, we may review transactions, request additional verification, or cancel an order when we reasonably suspect fraudulent activity.

Refunds

Approved refunds are handled according to our Refund & Return Policy and are generally issued to the original payment method. Processing and posting times may vary by payment provider.

Contact Information

For payment questions, contact contact@petmarto.com or call +1 (650) 442-4869. We aim to respond within 24–48 business hours.