Refund policy

United States 30-Day Return Period

For merchandise shipped within the United States, you may request a return within 30 days of receiving your order, subject to the return conditions stated in this policy.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at contact@petmarto.com before sending the item back.

If your return is accepted, we’ll provide you with instructions on how and where to send your package.

Returns must be sent to:

8375 Sultana Ave
Fontana, California 92335
United States

Customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about the return process, please contact us at contact@petmarto.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you would like to exchange an item, the fastest way to ensure you receive the product you want is to return the original item first. Once the return is accepted, you can place a separate order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at contact@petmarto.com.